Terms & Conditions

Introduction

  • These terms and conditions govern the use of the website grillsquare.shop and the purchase of products offered through the Website. By accessing or using the Website, and/or by purchasing products from the Website, you agree to be bound by these terms and conditions.

Agreement

  • By placing an order, you acknowledge that you have read and agreed to the terms and conditions of grillsquare.shop.

Changes to Terms and Conditions

  • Grillsquare.shop reserves the right to modify or remove any part of the Website, including these terms and conditions, without prior notice or liability to customers.
  • Continued use of the Website or placing orders after such changes constitutes acknowledgment and acceptance of the revised terms and conditions.

Contract Formation

  • A contract between you, the customer, and Grillsquare will be formed once your order has been processed and dispatched.

Product Offerings

  • Grillsquare offers portable grills for sale through its ecommerce platform. The grills are made out of aluminium and stainless steel.
  • Grillsquare V1 without cover: 69.99€
  • Grillsquare V1 with cover: 89.99€

Payment Methods

  • Accepted payment methods include PayPal, Apple Pay, Google Pay, and credit card.

Refunds and Returns

  • Customers have up to 30 days after receipt of the product to request a return or refund.
  • Refunds are available for our grills.
  • Products must be returned in their original condition and undamaged.
  • To initiate a return or refund request, customers must contact our customer service team here.
  • Refunds will be issued within 14 business days upon receipt and inspection of the returned product.
  • More information about Returns & Refunds are available here.

Placement of an Order

When placing an order via grillsquare.shop, you, as a customer, warrant that:

  • You are of legal age (18+).
  • The personal information provided during registration is truthful, complete, and accurate.
  • You are not using a false identity without proper consent.

Procedure & Shipping

  • Orders are typically processed and shipped within 1-4 business days from the date of purchase.
  • Once your order has been shipped, you will receive a confirmation email containing your tracking information.
  • Shipping usually takes 3-10 business days.
  • You can find more information here

Promotions and Discounts

  • Grillsquare currently offers discounts. Users of the European Youth Card benefit from a 10% discount on selected items.

Safety Guidelines

  • Grillsquare has general rules & instructions that need to be followed. Please read the rules carefully: Rules & Instructions

Other Terms

  • There are no additional terms or conditions beyond those stated above.

Complaints

Contact Information

  • For any inquiries or assistance, you can reach us at:
  • Luca Schemberger – CEO
    Phone Number: +352 621 199 148
    Email Address: hello@grillsquare.shop
    Address: 19 Rue Guillaume Schneider, 2522 Limpertsberg, Luxembourg

For any questions or concerns regarding these terms and conditions, please contact our customer service team at Contact.

Last updated: 23.03.2024 – 5PM

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