Return Policy

Return & refund policy

1. Returns and Refunds Eligibility:

  • Customers have up to 30 days after receipt of the order to request a return or refund.
  • Products must be returned in their original condition and undamaged.
  • Once the returned items arrive at our location and is eligible for refund, we send you the money back.

2. Return Process:

  • Customers must contact our support team to initiate a return request. We will then provide you with the necessary information. Contact us here
  • The return shipping costs are covered by GrillSquare.

3. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.

4. Refusal of Return or Refund:

  • Returns or refunds may be refused if the product is damaged due to misuse. Please note that if the product arrives damaged you will be issued a replacement.

5. Promotional Sales and Discounts:

  • Products purchased during promotional sales or with discount codes are eligible for returns and refunds. Please note that you will only be refunded the discount price and not the full price in case you bought during a promotional sale.

6. Exchanges:

  • If a product is eligible for refund, it can also be exchanged for a new product.

If you have any questions about returns or refunds read the FAQs below or contact us here: Contact

Last updated: 23.03.2024 – 5PM

FAQs: What to do if...

In case our item arrived damaged, we will send you a replacement for free. Just contact our support here.

We are sorry if we send you the wrong items. To start the replacement process contact our support here.

We know that situations like this can occur and we fully understand. We are prepared to accept returns of unused and undamaged items for a refund. To start the return process contact our support here.

We understand that sometimes it just not what you’ve expected. However we can only issue refund if the product is unused. Feel free to share your feedback with our customer support.

Feel free to contact our support here. We are happy to help you with your concerns

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